I ordered the Options needle set from KnitPicks.com I also ordered a 40" long cable so I could make socks on one round needle. I loved the 40" cable and needles - sock making is very fast and easy now - really enjoyable!
I opened my Options set and found that the cable ends came right off when I picked them up! I called knit picks customer service and thought sure I was in for a bad time. I told the gal what happened and without any hesitation she said "I will be glad to send new cables right out" - no charge!
With customer service like that why would anyone shop anywhere else?!